What services do you provide?

Shine On Creative provides face & body painting, glitter, bubbles and games for all ages and all events.

How many children can you paint in an hour?

On average we can paint 10 to 12 intricate full faces per hour or 15 quick designs.

Can you supply multiple face painters/balloonists?

Absolutely!!! If you require multiple face painters or balloonists, Smiley face Painting can arrange other professional and talented artists for you.

Will you be wearing a costume? Unless specified in the booking, the artist will simply be wearing classic Shine On funky attire 😉 Please get in touch if you would like us to dress according to theme or a specific way. We love getting right into it!

What time will you be arriving? You have our assurance of an arrival at least 15 minutes prior to your booking time to set up, earlier for giant bubbles. If there are any delays however of any sort, you will be notified as soon as possible, and the booked no. of hours will still be maintained.

How far do you travel?

I am personally located in Northcote; however, we travel to ALL corners of Melbourne & Victoria! Please note a small travel fee (approx. $15+) may apply for some locations beyond the 10km radius. Please enquire directly for a quote if you are unsure.

Do you entertain at parks or other venues besides houses?

Yes absolutely! We travel to any type of venue your event is located. Do you have Insurance and a working with children’s check?

Yes, I have public liability insurance with duck for cover and hold a current working with children’s card.Certificates of Currency can be provided on request

What face paints do you use?

Shine on Creative only use high quality hypo allergenic water activated cosmetic grade face paints. They are suitable for sensitive skin. If you have any concerns at all we are more than happy to do a small test patch on the day. We also use cosmetic grade glitter only for stress free sparkle.

What are your hygiene ethics?

We always adhere to strict hygiene ethics. We believe a clean canvas is one of the most important things about painting and so we try to clean each face with a sensitive skin baby wipe before starting. We only use one sponge per child, keep our brush water clean and use cotton buds for painting on the lips. **

All our products are well sanitized and sterilized after each event.

**Please note under no circumstances do we paint over sores, rashes, or broken skin.

Can other parts of the body be painted instead of the face? Yes, if someone doesn’t want or cannot have their faces painted then we usually do the hands or the arms. The whole body is really like a blank canvas that can be painted on.

My child has eczema, can he/she be painted? I usually will not paint any person with any dermatological condition unless parent or carer knows that no harm will come to them and takes responsibility.

My child has a cold, can he/she be painted? For OHS reasons we will refuse to paint children who have a virus or shows signs of any other contagions.

What are your rates?

Rates vary according to your chosen package and total number of children. Please feel free to contact us anytime so we can arrange a package suitable for you.

How do I obtain a quote?

You’re welcome to request a quote at any time by sending a quick enquiry online or texting us using the number provided. You’re always welcome to call as well — just keep in mind we may be out spreading joy at events, so a message will usually receive the fastest response.

While you're here, feel free to complete our simple quote form — it only takes a moment! (Click here)

How long in advance should I book & do you take last minute bookings?

It is advisable to book asap to ensure your desired date and time is available. However if we do get a last minute call, we’ll try our best to fit you in! If booking late notice within high season, an incremented fee may apply.

How do I secure my booking?

A deposit of 25% is required within the week of booking to secure our attendance on your event day. Upon booking, you will receive an invoice detailing payment terms, as well as your rights and responsibilities.

Please note: Party entertainment cannot be confirmed until the deposit is received. The remaining balance may be settled prior, on the day of the event or within the couple days following.

Payment Methods: Electronic bank transfer (preferred), PayPal, or cash.

If full payment is not received within one week after the event, we will follow up until the balance is settled. Should you have any concerns or require an alternative arrangement, please contact us to discuss a suitable payment plan.

I booked far in advance; will you confirm closer to the event date?

Your painter will call you initially to chat and confirm details for your event.

The week of, we will call again to re-introduce, confirm the address and number of people attending, and answer any last minute queries.

We can discuss the theme, new time/activity add-ons, or incorporations like food and cake singing. Please don't ever hesitate to call or drop an email in your own time, we will always be available to chat.

What should I do if weather is going to affect my event?

Arrangements will need to be made if you are worried about rain or extreme temperatures. You must inform us immediately if the party location has changed. Please try keep your new party location close to the original suburb to allow for a smooth transition, otherwise a travel fee will be incurred.

Please read our cancellation policy if you are deciding to change the date, or cancel.

What is your booking & cancellation policy?

Booking Deposit A 25% deposit is required to secure your Shine On Creative booking. This confirms your event date and allows us to allocate our artists and resources for your party or corporate event. Deposits are non-refundable in the event of cancellation, as preparations begin immediately.

Remaining Balance The remaining balance can be paid prior, on the day of the event or within a couple days afterward. Payments can be made via bank transfer (preferred), PayPal, or cash. Full payment is not required upfront, but your booking will only be confirmed once the deposit is received.

PRIVATE PARTY CANCELLATION POLICY

• 7+ days notice: You may re-book at no additional charge, subject to availability.

• Less than 48 hours’ notice: 50% of the remaining balance will be retained.

• Less than 24 hours’ notice: 75% of the remaining balance will be charged.

CORPORATE CANCELLATION POLICY

• Deposit: $100 per performer is non-refundable.

• Less than 72 hours’ notice: 50% of the remaining balance will be charged.

• Less than 48 hours’ notice: 100% of the booking fee will be charged.

Payment Concerns If you have any issues or require a payment plan, please contact us. We are happy to discuss options to help you manage your booking.

We understand that last-minute emergencies can happen (illness, extreme weather, or unforeseen events). However, late cancellations cannot be fully refunded, as our artists have committed time and resources to your booking and may have declined other bookings to accommodate you.

Thank you for your understanding, for as an honest small business, this policy help keep us afloat.

What we bring

We provide everything required for the activities included in your party package:

• Games & Music: We bring our own Bluetooth speakers. A spare speaker is always appreciated as a backup for technical emergencies.

• Face Painting: We bring a table and high chair for the artist. If you already have a suitable table available, that is also welcomed.

• Outdoor Parties:
  

  • Please ensure a sheltered area is available for face painting. If not, we can bring one for an additional fee. Painting will not begin until a safe, shaded area is arranged — sun safety is our priority.

  • Giant Bubble Show: A safe, open space is required. The show cannot take place in the rain, as wet conditions ruin the bubbles and affect performance.

How to help the day run smoothly

A few simple preparations make a big difference:

• Parking: If possible, reserve a convenient parking spot for the artist to unload equipment easily.

• Hydration: Please have water available for the artist throughout the event.

• Timing: We may have multiple parties in one day, so we cannot extend beyond the allotted time.

• Food & Hygiene: If food or cake will be served during face painting, please discuss arrangements in advance to ensure hygiene and timing considerations.

• Games & Seating: For games or group activities, a rug or blanket for the children to sit on is always appreciated.

By following these steps, you help us create a safe, fun, and stress-free experience for everyone!

Suggested Rights of the Artist

1. Refusal of Service: The artist may refuse service to anyone acting aggressively, abusively, or inappropriately.

2. Work Environment: The artist has the right to a safe, hygienic, and reasonably comfortable work environment (shelter, seating, shade, space for equipment).

3. Breaks: The artist can take short breaks for water, snacks, or rest as needed; events longer than 4 hours require a formal break.

4. Weather & Safety: The artist may pause or cancel outdoor activities (like giant bubble shows or face painting) due to unsafe weather or conditions.

5. Respect of Personal Boundaries: Clients and attendees must respect the artist’s personal space; no touching, crowding, or bullying. The artist has the right to pause or stop service until the situation is resolved

6. Payment Enforcement: The artist has the right to retain deposits or charge for late cancellations as per the booking policy.

Suggested Responsibilities of the Artist

1. Professionalism: Arrive on time, dressed appropriately, and prepared with all necessary equipment and materials.

2. High-Quality Service: Deliver face painting, bubbles, or entertainment to the standard promised in the booking.

3. Hygiene & Safety: Maintain hygiene, use safe materials, and ensure all activities are conducted safely.

4. Communication: Notify the client promptly of any issues or delays affecting the service.

Suggested Responsibilities of the Client

1. Payment: Pay deposits and balances according to the agreed schedule.

2. Event Preparation: Provide shelter, safe space, seating, water, and any other requirements needed for the planned activities.

• Giant Bubble Show: A safe, open area is required. The show cannot proceed in the rain as wet conditions affect bubble quality.

• Face Painting: Ensure shaded or sheltered space is available for sun safety.

1. Crowd Management: For large day events with high attendance, it is the client’s responsibility to provide a line officer or event staff to manage queues. This should be organised or paid for in advance,

2. Information: Notify the artist of allergies, special requirements, or sensitive situations in advance.

3. Respect: Treat the artist professionally; inappropriate behaviour will not be tolerated.

4. Timing: Respect the agreed schedule; allow adequate time for setup and wrap-up.

5. Food & Hygiene During Activities: If food or cake is served while face painting is happening, confirm arrangements in advance to maintain hygiene and timing.

6. Seating for Games: Provide rugs or blankets for children during games or activities where seating is needed.